PRE FLIGHT REMINDER

Agent: Hello, am I speaking with (PASSENGER NAME) this is (AGENT NAME) from Holiday2shop operated by Jetliner express I am calling you regarding withyour upcoming flight to (DESTINATION). (If ever the receiver of the call is not the passenger or the passenger or busy agent must offer a CB in her most available time)

Customer:Yes (Agent Name)

Agent: (PASSENGER NAME), is this the best time to call you? This is a quick pre-flight reminder about your upcoming flight to (DESTINATION)

Customer:Yes Go ahead!

Agent: Please be reminded of your scheduled flight on (DEPARTURE DATE) AT (ESTIMATED TIME OF DEPARTURE) WITH (AIRLINE NAME, FLIGHT NUMBER) that will depart from (DESTINATION of ORIGIN) and will arrive at (DESTINATION) at (ARRIVAL TIME) with the total estimated flight duration (flight duration time). This includes (BAGGAGE INCLUDED) and your (booking reference number is)

Customer:Got it! Thanks.

Agent: I would also like to confirm the name of the passenger: (PASSENGER NAME) . Is that correct?

Customer:Yes, correct!

Agent: Please make sure to be at the airport 2-3 hours before your estimated time of departure to avoid delays and hassle. (NOTE, 2-3 hours for domestice, 4-5 hours for international)

Customer: Noted.

Agent: Once you arrive at the check-in counter, please make sure to present your valid ID or passport. Also, harmful and dangerous goods and drugs are prohibited on your baggages.Liquids more than 100ML such as alcohol, lotion or perfume must be placed inside your check-in baggage. (NOTE: If customer has no check in baggage allowance offer an upgrade bagge) Do not forget to put baggage names or tags for easy identification. I would like to confirm that you only have (BAGGAGE KILO), may I ask if you want to add for an additional bagagge? This will prevent for you to pay extra charges at the airport for excess baggage. (MU for additional baggage for domestic 200 for international 500)

Customer:Thank you for your reminders.

Agent: Before I let you go, Would you like us to handle the online check-in for you? It’s less hassle and will save you from dealing with queries. Please note that while we can manage the check-in, we cannot select preferred seats as the system will automatically assign them. Please confirm if you would like to continue.
Customer: YES (proceed with the online check in by accessing with the online website, if NO proceed with the closing)

Agent: Thank you so much for answering my (PASSENGER NAME) Our commitment is to make our customers happy, relaxed & hassle free, we hope that you are very satisfied with our services.

Customer:Absolutely I am very satisfied.

Agent: Thank you so much (PASSENGER NAME). Have a safe flight!

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We also have travel insurance that is only 260 pesos that has great benefit and surely will keep you protected during this period. Would you like us to add travel insurance for this flight?

Good thing you ask for it. Do you know that for only 108 pesos you are secured with 1 Million Accidental Life Insurance, permanent disability for 1 Million as well, and 10 thousand pesos burial assistance and remember this is only 108 pesos.